Our promise
If a paid product does not do what this site says it does, we want to make it right. You can request a refund within 14 days of purchase, for any reason, and we will process it — no interrogation, no forms to fill in.
How to request a refund
- Email support@koumen.net from the address you used at checkout, or use the customer portal link in your Creem receipt.
- Include your order number or the email address used for the purchase. That is all we need.
- We reply within 2 business days. Approved refunds are issued by Creem back to your original payment method.
- Your bank or card issuer typically posts the refund within 5–10 business days. The exact timing depends on them, not on us.
Who processes the refund
Creem is our Merchant of Record: it handles the payment, the invoice, and the refund. When we approve a refund, Creem executes it on the original payment method. We cannot issue refunds to a different card or account.
Digital products and the EU/UK right of withdrawal
Digital content is normally exempt from the 14-day right of withdrawal once delivery has begun, provided the buyer gives explicit consent and acknowledges the loss of that right. We waive that exemption voluntarily: we offer a 14-day money-back window on first purchases regardless of immediate delivery, because a refund is cheaper for everyone than a chargeback.
If you are in the EU or UK and wish to exercise your statutory withdrawal right, the same 14-day window and the same email address apply.
Subscriptions
If you buy a subscription, you can cancel at any time; access continues until the end of the period you already paid for, and you will not be charged again. A refund for the current period is available within 14 days of that charge, provided the subscription has not been used to download or generate a substantial volume of paid output.
What we may decline
Refunds are not available in these narrow cases:
- Repeated refunds on the same product from the same person or payment method, which usually indicates key sharing rather than dissatisfaction;
- Confirmed abuse: using the product far beyond normal use and then requesting a refund;
- Chargebacks filed without contacting us first — we will still help, but the payment processor’s dispute process is slower for you than a direct refund.
Outside those cases, a first-purchase refund within 14 days is approved without discussion.
If something is broken
Before requesting a refund, it is worth emailing us: most problems are a browser setting, an ad blocker interfering with the licence check, or a tool that needs a newer browser. We usually fix these the same day, and we would rather fix the product than lose you as a user.
Contact
support@koumen.net — please include your order number if you have it.
Last updated: 1 November 2026